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FAQs
Gait Trainers
Q: What are the different models of the Walkabout? What are the differences?Q: How do I decide what size Walkabout is right for my child?
Standers
Q: How do I convert an Omni or Rocket Stander from prone to supine?Adaptive Components
Q: Do you make adaptive components out of materials besides Naugahyde?Q: Do your components fit on wheelchairs made by other companies?
Q: Is it possible to get adaptive components made in custom colors?
Q: How do you get the measurements for your neckrests?
Q: How do you get the measurements for your shoulder pads?
Seating Systems
Q: How do I keep my GGS clean?General
Q: How do I find a dealer of Mulholland products in my area?Q: Where can I get an owner's manual?
Q: How do I find out pricing?
Q: How do I get a quote?
Q: How can I demo a product?
Q: What is your warranty?
Q: What is your Return Policy?
Gait Trainers
Q: What are the different models of the Walkabout? What are the differences?
A: Currently, there are two (2) models of the Walkabout available for
purchase. They are the "C" and "D" models. Both come equipped with no-back
brakes and swivel locks, as well as adjustable length legs on the base.
You WILL need to specify which version you desire when you order. The
Walkabout "D" has a redesigned front assembly which includes a "2-track"
column. The new column has greater flexability for the user in attaching
client specific adaptive components.
Q: How do I decide what size Walkabout is right for my child?
A: You need to know the child's weight and inseam to insure proper fit.
Standers
Q: How do you convert an Omni or Rocket Stander from prone to supine?
A: To convert an Omni or Rocket Stander from prone to supine, you will need to attach the supine neckrest (extra charge) in place of the sternum pad, rotate the shoeholders, detach and reverse the tray, and adjust the positioning supports accordingly.
Adaptive Components
Q: Do you make adaptive components out of materials besides Naugahyde?
A: Yes. We make adaptive components out of Naugahyde Vinyl Laminate, Nylon Pack, Cloth or Darlex, or a combination if desired.
Q: Do your components fit on wheelchairs made by other companies?
A: Yes. Mulholland adaptive components fit on most types of flat back wheelchairs. If you are unsure, feel free to call or email our customer service department.
Q: Is it possible to get adaptive components made in custom colors?
A: Yes. We have the following colors in stock: Black, Red, Grey, Royal Blue, Navy Blue, Teal, Burgundy, and Purple. If another color is desired, you may ship it to us.
Q: How do you get the measurements for your neckrests?
A: A diagram can be seen on the Neckrests webpage.
Q: How do you get the measurements for your shoulder pads?
A: A diagram can be see on the Shoulder Pads webpage.
Seating Systems
Q: How do I keep my GGS clean?
A: The GGS is made out of waterproof materials, and can be washed with soap and water.
General
Q: How do I find a dealer of Mulholland products in my area?
A: Call or email our customer service department and we will be happy to assist you.
Q: Where can I get an owner's manual?
A: Owner's manuals come with new products, and can also be downloaded from our Manuals webpage.
Q: How do I find out pricing?
A: You can either call or email our customer service department, or download our order forms from our Order Forms webpage.
Q: How do I get a quote?
A: You can get a quote by either calling or emailing our customer service department.
Q: How can I demo a product?
A: Demo units are available to dealers who have had their Dealer Applications approved. Our Demo Policy is the following: THE TRIAL PERIOD IF 45 DAYS. IF THE UNIT IS RETURNED WITHIN 45 DAYS, FULL CREDIT WILL BE ISSUED, MINUS CHARGES FOR DAMAGES. CHARGES FOR DAMAGES WILL NOT EXCEED 20% OF NET COST. AFTER 45 DAYS, THE UNIT WILL BE CONSIDERED SOLD, AND
WILL BE SUBJECT TO THE NORMAL RETURN POLICY. RETURN FREIGHT IS THE RESPONSIBILITY OF THE DEALER.
Q: What is your warranty?
A: All of our products, with the exception of Movitas, come with a one-year limited warranty.
Q: What is your Return Policy?
A: The Mulholland Positioning Systems Inc. Return policy is the following:
Non-customized items may be returned within 60 days of the invoice date for
a partial refund. You must obtain a Return Authorization (RA) number from
one of our customer service representatives to return an item. Return shipping
is the responsibility of the customer. All merchandise is subject to inspection.
Items that are not suitable for resale will not be accepted. Accepted items are
subject to a 20% restocking fee, due to the cost of replacing soft materials,
plus any additional fees to fix repairable damage. Again, no customized parts
or units are refundable, due to their lack of resale value.
Mulholland Positioning Systems, Inc.
839 Albion Avenue
Burley, ID 83318
Ph: 800-543-4769 (800-KID-GROW), 208-878-3840
Fax: 208-878-3841
Email: info@mulhollandinc.com